FAQ’s

1. How long does it take to process an order?

After you successfully place an order, it takes 1-3 business days (Monday – Friday) for us to process and prepare your order for shipping. You will receive a confirmation email when your order is ready to ship.

2. How long does it take to ship?

The estimated delivery time is 7-15 business days after your order ships. This may vary depending on your location in the United States. Please note that holidays, weekends, or adverse weather conditions may delay delivery.

3. How much does shipping cost?

We charge a flat shipping rate of $6.99 for all orders.

4. Does Hallebatz.store ship internationally?

Currently, Hallebatz.store only supports shipping within the United States. We do not offer international shipping.

5. Who are Hallebatz.store shipping partners?

We work with USPS, one of the leading shipping companies in the United States, to ensure your order is delivered quickly and safely.

6. How do I track my order?

Once your order has shipped, you will receive a confirmation email or text message with a tracking number. You can use this number to track the status of your order via the USPS website or our order tracking page.

7. Can I return my item?

Yes, you can request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, unused, and with all original labels and packaging intact.

8. What is the return process?

To return your item, you need to send a request to [email protected] with the subject line “Return Request”. Once your request is approved, we will send you a shipping label and detailed instructions on how to return the item.

9. Can I cancel my order?

You can cancel your order within 24 hours of placing it without being charged. After 24 hours, if the order has been processed or shipped, we cannot cancel it. To cancel your order, please contact us via email with the subject line “Order Cancellation Request”.

10. What should I do if I have not received my refund?

If you have not received your refund after 30 days, please check your bank account and contact your credit card company. If this is still not resolved, please contact us for further assistance.